Industries
Telecommunications
Enhance customer engagement with personalized experiences while managing the risks and costs of a changing industry
With Outliers you can accelerate your digital transformation in a way that neither competition nor regulatory changes can slow you down
Because we know that the telecommunications industry (TELCO) determines the way business is done and how people interact, we know that this industry is essential to achieve the digital transformation of dozens of other industries
- Cope with increasingly demanding and volatile customer behavior
- Anticipate your infrastructure growth while effectively managing the associated risks and costs
Priorities we address in the Telecommunications industry
Dynamic offers and services
Constantly rethink customer service and service offerings by putting the customer at the center of the business strategy
Unified Finance
Unify finances for better decision-making and collaborative planning
Security of the information
Mitigate the risks of data breaches and fraudulent behavior
Front Office Solutions
Navigating the economics of experience in the telecommunications industry
Collect and use the data provided by your customers to generate more interaction and engagement
Capture real-time information and draw a 360-degree profile of your customers to make marketing decisions based on real data
*SAP Customer Data Cloud.
Automate your marketing activities and navigate changes and new market opportunities.
*SAP Marketing Cloud
Manage your customers’ experience at every touch point
*Qualtrics
For an overview of all front office solutions visit the page Customer Experience (CX)
Manage sales to deliver an excellent Customer Experience
Eliminate incentive payment errors across all channels of your TELCO business by centralizing and automating compensation management.
*SAP Commission
To find out more visit our Incentive Compensation Management page
Create product catalogs and approval flows to quickly deliver business proposals for B2B channels.
*SAP CPQ
Serve your customers with omnichannel e-commerce solutions specific to the telecommunications industry.
*SAP Commerce
Back Office Solutions
End-to-end solutions for a connected TELCO company
Manage evolving data privacy regulations. Simplify privacy and security requirements, operationalize privacy management activities.
*SAP Customer Data Cloud & SAP GRC
Analyze large volumes of transactional data in real time with predictive analytics. Mitigates risks related to high transactional volumes in the TELCO industry.
*SAP GRC
Identify suspicious activity and breaches – hacking, phishing – as they occur and react faster to neutralize the threat and minimize the damage.
*SAP Cybersecurity
Now you can automate all your accounting and financial closing processes to save time and focus on financial strategy and analysis activities.
*Trintech
Link business initiatives to financial statements and enables real-time collaboration between finance teams and your business lines.
*OneStream
Engage your workforce to drive better business results.
*SAP HXM
82%
of telecommunications consumers would be negatively affected by a poor customer experience and would consider alternatives to a brand.
*U.S. Telecom Report 2018 Whisbi, 2018
45%
of telecom consumers think real-time support is important when choosing a supplier
*U.S. Telecom Report 2018 Whisbi, 2018
91%
Of telecommunications companies believe they need to rethink their business models to sustain their growth.
*Survey conducted by SAP at Mobile World Congress, 2018.
We are your trusted advisor
Best-in-class software solutions
We align software solutions with your business objectives
End-to-end service
At Outliers we have a multidisciplinary team with experience in the Telecommunication industry.
References
Commission payment automation in 5 channels with SAP Commission
Design and implementation of 44 incentive plans in 7 channels with Xactly
Incentive Management (4 channels) with Xactly
Ready to start?
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