CX Solutions
Smart service experiences
Give your clients fast and accurate resolutions
Optimize ticket resolution with a comprehensive view of your customer
Get to know SAP Service Cloud and promote quality services with self-service solutions and AI integrations
- Deliver a great omni-channel experience and improve customer satisfaction
- Support sales, e-commerce, and marketing with excellent customer service
Satisfied and loyal customers
Achieve great service experiences with SAP Services
Loyal customers
Understand your customers’ requirements quickly to inspire their loyalty
Rated growth
Boost your business growth by shortening ticket resolution times and focusing your agents on more complex activities
Win – Win
Increase your income by obtaining positive results and building stronger relationships with your clients
High value interactions
Integrated, intelligent and cloud-based solution that provides faster and more accurate responses
- Integrated analytics to get the right information at the right time
- Personalized recommendations powered by AI to ensure the timely follow-up that your customers expect
- Phone deployments and smart chatbots to provide instant and accurate responses
Comprehensive ticket management
First contact resolutions to drives customer satisfaction
- Service requests triggered manually or automatically by email messages, chatbots or social media messages
- Redirection to the right agents for fast and efficient resolutions
- Follow-up of contracts and guarantees to fulfill your service promises
Omnichannel personalized experiences
Fast, reliable and personalized customer service
- Traditional and digital channels
- Self-service interfaces for straight forward and simple service options
- Automated identification with 360-degree vision to offer personalized services
Smart Engine Services
Efficient and high-quality services with AI and Machine learning
- AI identifies similar requests to find optimal solutions
- Machine learning automates and prioritizes incoming requests
- Solutions recommendations based on machine learning
Operations and experience management
Service control views and analytics
- Integrated dashboards and reports to tailor service performance in real time
- Experience and operational data that provide strategic information so that agents can offer additional products and cross-sell
Simplified integration
Efficiency in customer service and business results improvement
- Alignment of customer-oriented services, such as Sales, E-Commerce and Marketing
- Accelerated first contact service resolution with SAP Field Service Management
- Back-office integration of SAP ERP and SAP S/4HANA to optimize ordering and billing processes
- Experience management insights from SAP and Qualtrics
Build your success case
57%
of customers consider customer service as the main attribute that makes them feel loyal to a brand
60%
of consumers spend more money buying from a business that offers good service
60% - 70%
is the probability of selling additional products or services to an existing customer
Ready to start?
Schedule a meeting with our experts
