HUMAN EXPERIENCE MANAGEMENT
Listen, Understand and Attend your employee’s needs
With Qualtrics by SAP
Creating a great employee experience is not always about increasing benefits and salaries
What your employees want is to feel supported and empowered in their work and personal life
With SAP Qualtrics you can now listen to your teams, take care of them, prevent burnouts, predict behaviors and above all; constantly make adjustments to improve their experience
- • Reduces job desertion
- • Increasing employee engagement, performance and productivity
- • Identifies and encourages the best employees
- • Increasing employee life cycle value
Better understanding for better retention
Looking to drive continuous improvement but don’t know where to start? Who better than your employees to give you information on their engagement?
- • Ask for feedback with surveys
- • Get detailed and customizable reports
- • Take advantage of personalized dashboards
- • Determine a data-driven action plan
Listen
Giving your employees the opportunity to speak up also generates commitment.
Analyze
Survey responses are an excellent way to measure the impact of your actions.
Act
By understanding what you are doing right and wrong, you can determine what actions are needed to improve your employee´s experience.
Focus on key touch points
Listening is important but listening in the most critical moments is even better.
Now you can manage employee cycle and drive continuous improvement with event-based survey triggers such as:
- Recruitment
- On boarding
- Training
- Role changes
- Departures
Automation of surveys based on key events
Best practices templates
Real-time alerts when there is a risk of losing an employee
Control and improvement of the digital experience
Validate whether your company's IT investments and applications respond to your workforce needs
Understand how your teams experience technology
Get visibility of your employees’ experience with the tools and services available to them at any time
Monitor new implementations´ adoption
Monitor internal project launches with user feedback
Continuous improvement of IT quality and support processes
A cross-analysis of operational data and survey responses allows for a better understanding of internal IT customer expectations and greater help desk effectiveness
Performance evaluation and development of career plans
Focus your employees’ efforts to improve their career growth, boost learning and get better results in line with your company’s business objectives
- Feedback 360
- Individualized reports
- Easily configurable reports and workflows
- Dynamic dashboards
Boost your employees´ success and development
Provide qualitative feedback on strengths and opportunities for improvement. Make your leaders better ambassadors of your company and navigate the best career plan to support your business
Promote your leaders based on data
Assign roles, promotions and succession plans based on real data to ensure the success of your teams and better results for your company.
Designs relevant training programs
Enable your management and HR teams to develop skills and leadership programs, skills and competencies according to identified needs.
Optimize your benefit packages
Use employee feedback to identify the benefits they are really looking for and design packages that are optimal for both them and the company.
- Identify trends
- Simulate new models within budget
- Make decisions based on trade-offs employees are willing to make
- Get the most impact from your Budget
- Ensures that benefits truly enhance the employee experience
- Leave aside the benefits of little interest
Build your business case
89%
of employers believe that salary is the main factor for job desertion
30%
Only of the employees indicate salary as the reason to leave
11,000
million of dollars lost each year due to employee turnover
This is the experience gap and has a tremendous impact on your business. It is estimated that 2 out of 3 employees do not feel engaged with their employer which triggers very erratic performance.
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