ENTERPRISE IT SUPPORR
Ensure the operational continuity of your business with specialized IT support services
Reduce support costs by up to 15%
We analyze and resolve issues and incidents in your implementation without disrupting your operations.
We achieve this through a thorough examination of processes, workflows, and internal systems to identify potential challenges or areas for improvement, as well as real-time testing in production environments.
Service Flexibility: Two Support Models
We understand that every company is unique, which is why we offer two support team options based on your specific support needs.
Operational Support
Covers everything from incident evaluation and resolution to supporting operations and maintenance, including assistance with the operation of production environments.
Evolutionary Support
We offer comprehensive services for innovation, from initial consulting to the implementation of improvements, with options for additional analysis and flexibility in the time allocated.
Outliers Integration Enterprise Support (OIES) Process
Incident/Event Logging
Ticket Creation
The ticket is created in the support platform, resources are assigned, and then the client is notified of the assigned resource. The incident is then assessed.
Prioritization and Categorization
Ticket Analysis and Diagnosis
The ticket is analyzed technically to determine if it is a new incident or a recurring event. Subsequently, the diagnosis or solution is sent to the client.
Ticket Resolution
Ticket Closure
Resources
