SOPORTE TI EMPRESARIAL
Ensure the operational continuity of your business with specialized IT support services.
Our support service not only solves technological challenges but also ensures businesses thrive after implementation.
Reduce support costs by up to 15%
If your team is not fully utilizing the functionalities of the systems you have already implemented or lacks updated training, you need specialized IT support.
We analyze and resolve issues and incidents in your implementation without the need to halt your operations.
We achieve this through a meticulous examination of processes, workflows, and internal systems to identify potential challenges or areas for improvement, as well as real-time testing in productive environments.
Service flexibility: Two support models
We offer two support team options based on your specific needs
Operational support
Operational support covers everything everything from incident evaluation and resolution to supporting operations and maintenance, including support for the operation of production environments.
Capability expansion support
We help you maximize your existing technology investments by extending their functionality. Our team provides expert support to enhance implemented systems with new features and capabilities, ensuring your technology grows with your business while minimizing disruption.
Outliers Integration Enterprise Support (OIES) service process
Incident/event registration
Production incidents are identified by criticality level, and OIES assistance is requested.
Ticket creation
The ticket is created in the support platform, and resources are assigned. Subsequently, the assigned resource is confirmed to the client, and the incident is assessed.
Prioritization and categorization
The team identifies whether the incident is Critical, High, Medium, or Low, the category it belongs to (e.g., Incident, Inquiry, Maintenance, Problem, etc.), and assesses the event scenario.
Analysis and diagnosis of the ticket
The ticket is analyzed technically to determine whether it is a new incident or a recurring event. The diagnosis or solution is then sent to the client.
Ticket resolution.
Construction and/or execution of the solution through testing (SIT, UAT), addressing observations and adjustments, and finally, migration to production.
Ticket closure
The client accepts the solution in production, documentation and compliance are delivered, and the ticket is closed.
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